Your personal assistant for your IT service team.
Collect ticket context, prepare maintenance reports and keep renewals visible. Sokko helps technicians and account managers work from the same information.
Your tools. Your context. A little more breathing room.
What could you hand to Sokko?
Pick an example. See the request, the tools, and an illustrative result.
Ticket summaries
You ask
Summarise the overnight support emails and highlight any repeat incidents.
Example toolset
- Gmail
- Google Sheets
- Slack
The result, with SokkoTicket summaries
Three reports concern access to the same shared folder.
One printer issue has already been resolved.
The summary includes reported times without claiming an underlying cause.
Example only. Results depend on your connected tools, information, and permissions.
Maintenance reports
You ask
Draft a client report from the approved maintenance log.
Example toolset
- Gmail
- Google Sheets
- Slack
The result, with SokkoMaintenance reports
The planned updates completed on the listed machines.
Two offline devices could not be checked.
The draft requests a suitable window for those remaining devices.
Example only. Results depend on your connected tools, information, and permissions.
Renewal checks
You ask
Review the contract sheet and list renewals needing attention next month.
Example toolset
- Gmail
- Google Sheets
- Slack
The result, with SokkoRenewal checks
Two support agreements expire next month.
One device licence has no assigned renewal owner.
The checklist includes contract links and leaves purchasing decisions to the team.
Example only. Results depend on your connected tools, information, and permissions.
Work with the tools you know.
These tools illustrate the setup. Connect the services you use, add the right skills, and choose what Sokko can access and do.
Explore the integrationsGmail
Customer threads, reply drafts, and follow-ups.
Google Sheets
The records, lists, and reports your team works from.
Slack
Team updates, shared decisions, and questions to follow up.
Start with one task you know too well.
Connect what you use
Choose the tools and skills for the task. Give Sokko access only to the accounts and files it needs.
Show Sokko how you work
Share your approved information, tone of voice, and rules for when a person should take over.
Start with one real task
Ask in plain language, check the result, and refine the instructions before making it part of your routine.
A few things you might be wondering.
Does it replace our service desk?
Keep your existing service desk. Start with ticket exports, connected inboxes and approved procedures, then verify the available actions for your ticketing platform.
What do I need to get started?
A Sokko account, access to the tools involved, and clear instructions for the task. Some workflows need additional skills or configuration. Start with a small task and verify the result.
Do I stay in control of what Sokko does?
You choose the connected accounts, available tools, and permissions. Set review steps for actions such as sending replies or publishing changes, and define when Sokko should hand a task to your team.
Are these connected to a real business?
No. These are illustrative examples with sample information. Your results depend on the sources, tools, and permissions configured for your assistant.