Use FuseDesk with
Sokko.
Connect FuseDesk and tell Sokko what to do. It runs the actions you ask for and reacts to what happens. No workflows, no code.
Works with 1,000+ tools · No code required
Actions
Everything Sokko can do in FuseDesk
Every FuseDesk action Sokko can run. Ask for one in a sentence and it's done.
Add Case Note
Add an internal note or call record to a case and optionally change its status.
Bulk Merge Cases
Irreversibly merge multiple FuseDesk cases. This cannot be undone; call only after the user explicitly requests a merge and verifies every case ID.
Bulk Update Cases
Apply an assignment, department, status, tag, CRM automation, CRM tag, or snooze operation to multiple FuseDesk cases.
Change Case Tag
Apply or remove one existing case tag from one FuseDesk case.
Close Chat
Irreversibly close a FuseDesk chat and end the live conversation. This cannot be undone. Supplying rep_id, department_id, or case_status may also create and assign a new support case from the chat.
Create Case
Open a support case for a customer in a FuseDesk department.
Create Case Tag
Create a reusable FuseDesk case tag.
Create Contact
Create a FuseDesk contact. FuseDesk also links the new contact to a matching contact in the connected CRM, or creates that CRM contact when no match exists.
Get Case
Get one FuseDesk support case and its complete history by case ID.
Get Chat
Get one FuseDesk chat and its complete message history by chat UUID.
Get Contact
Get a FuseDesk contact by UUID, including current data from its linked CRM contact.
Get Department
Get a FuseDesk department's assignment, template, staleness, feedback, phone, and archive settings by department ID.
Get Email
Get one FuseDesk email by its numeric ID, including its complete body.
Get Rep
Get a FuseDesk rep's detailed profile, permissions, and signatures.
List Case Tags
List available FuseDesk case tags and their case counts.
List Chats
List active FuseDesk chats across connected chat platforms, including assignment links, recent-message context, and lifecycle state.
List Departments
List active, archived, or all FuseDesk departments using the current v2 representation.
List Reps
List active and disabled FuseDesk reps for assignment and ownership decisions.
List Webhooks
List configured FuseDesk webhook subscriptions.
Reply To Case
Send an external email reply on a FuseDesk case using supplied content or an existing reply template. This immediately emails the resolved recipients.
Search Cases
Search support cases by customer, assignment, status, text, and lifecycle dates, returning one controllable page.
Search Contacts
Search FuseDesk and linked CRM contacts by required text. The connected API key must include FuseDesk's View Contacts permission.
Search Emails
Search all or only unassigned FuseDesk emails, returning one controllable page with optionally truncated bodies.
Snooze Case
Snooze a case until an absolute date/time or FuseDesk relative-time expression.
Update Case
Change a case's content, customer link, assignment, department, or status. Provide at least one field to update.
Update Chat
Rename, transfer, relink, or mark a live FuseDesk chat seen or unseen. Provide at least one field to update.
Update Contact
Update a FuseDesk contact. Warning: FuseDesk also updates the linked CRM contact, so confirm that both records should change before calling this tool. Provide at least one contact field or non-empty billing address to update.
Get connected
Live in your Slack in two minutes.
No workflows to wire up. Turn on the tools you already use, and your agent gets to work.
Add to Slack
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Add Sokko to Slack
One click from the Slack marketplace. Your whole team gets Sokko at once.
2
Connect your tools
Sokko works with 1,000+ apps and any MCP server.
Martin
9:53 AM
@Sokko
What can you do with FuseDesk?
3
Put Sokko to work
@mention Sokko in any channel and it gets going. Minutes, not a weekend.
Questions, answered.
Sokko is an AI assistant that lives in your Slack. Connect your apps, ask for what you need in plain language, and Sokko takes the work off your plate.
Sign up to Sokko, ask Sokko to connect to FuseDesk, and approve the connection when prompted. From then on you can ask Sokko to do things in FuseDesk whenever you need.
No. There's nothing to build or configure. You ask Sokko in Slack the same way you'd ask a colleague, and Sokko handles the rest.
Yes. Ask once and tell Sokko when to repeat it, like every Monday at 9am, and it becomes a routine that runs without you.
Read and act on data in FuseDesk, and trigger workflows when something changes there. Tell Sokko the outcome you want and it handles the rest.
Yes. Sokko connects to 1,000+ apps and any MCP server, so you can ask for tasks that span FuseDesk and the rest of your stack in a single request.