Use Request Tracker (RT) with
Sokko.
Connect Request Tracker (RT) and tell Sokko what to do. It runs the actions you ask for and reacts to what happens. No workflows, no code.
Works with 1,000+ tools · No code required
Actions
Everything Sokko can do in Request Tracker (RT)
Every Request Tracker (RT) action Sokko can run. Ask for one in a sentence and it's done.
Add Ticket Comment
Add a private internal comment to an RT ticket. The comment creates a durable transaction that REST2 cannot remove; RT scrips may still notify staff.
Create Ticket
Create a durable RT ticket in a queue. Creation may run RT scrips or send notifications and cannot be fully erased through REST2.
Get Queue
Retrieve one visible RT queue by id or exact name, including lifecycle and capability-sensitive links.
Get Ticket
Retrieve one visible RT ticket, including its current fields and capability-sensitive links for allowed follow-up operations.
Get Ticket History
Return one page of detailed ticket history, including transaction types, field changes, comments, creators, and timestamps.
List Queues
List queues visible to the connected RT user so an agent can select a queue for ticket search or creation. Returns one bounded page.
List Ticket Attachments
List attachment metadata references associated with a visible RT ticket without downloading attachment content.
Reply to Ticket
Send public correspondence on an RT ticket. This can email requestors or other recipients according to RT configuration and creates a durable transaction that REST2 cannot remove.
Search Tickets
Search visible RT tickets with an explicit TicketSQL expression and return one bounded page. Use a condition such as `id > 0` when listing tickets; an omitted search does not list all tickets.
Search Users
Search RT users with structured field conditions and return one bounded page of user references or selected fields for requester and owner lookup.
Update Ticket
Update selected metadata on an existing RT ticket and verify every requested field by reading it back. Omitted fields are unchanged.
Get connected
Live in your Slack in two minutes.
No workflows to wire up. Turn on the tools you already use, and your agent gets to work.
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Connect your tools
Sokko works with 1,000+ apps and any MCP server.
Martin
9:53 AM
@Sokko
What can you do with Request Tracker (RT)?
3
Put Sokko to work
@mention Sokko in any channel and it gets going. Minutes, not a weekend.
Questions, answered.
Sokko is an AI assistant that lives in your Slack. Connect your apps, ask for what you need in plain language, and Sokko takes the work off your plate.
Sign up to Sokko, ask Sokko to connect to Request Tracker (RT), and approve the connection when prompted. From then on you can ask Sokko to do things in Request Tracker (RT) whenever you need.
No. There's nothing to build or configure. You ask Sokko in Slack the same way you'd ask a colleague, and Sokko handles the rest.
Yes. Ask once and tell Sokko when to repeat it, like every Monday at 9am, and it becomes a routine that runs without you.
Read and act on data in Request Tracker (RT), and trigger workflows when something changes there. Tell Sokko the outcome you want and it handles the rest.
Yes. Sokko connects to 1,000+ apps and any MCP server, so you can ask for tasks that span Request Tracker (RT) and the rest of your stack in a single request.