Your personal assistant for your customer inbox.
Prepare useful replies, find enquiries waiting for attention and keep customer conversations moving without rereading every thread.
Your tools. Your context. A little more breathing room.
What could you hand to Sokko?
Pick an example. See the request, the tools, and an illustrative result.
Contextual replies
You ask
Draft a reply to the customer's delivery question using the order note and our approved policy.
Example toolset
- Gmail
- Notion
- Google Sheets
The result, with SokkoContextual replies
The draft uses the dispatch date recorded in the order note.
It explains the delivery guidance from your current policy.
An unconfirmed arrival date is not presented as a promise.
Example only. Results depend on your connected tools, information, and permissions.
Enquiry follow-ups
You ask
Find quote enquiries we answered last week that have had no further response.
Example toolset
- Gmail
- Notion
- Google Sheets
The result, with SokkoEnquiry follow-ups
Two threads have no reply after the quote was sent.
A customer who declined is excluded.
Each follow-up draft asks whether further details would help.
Example only. Results depend on your connected tools, information, and permissions.
Inbox briefings
You ask
Give me a morning summary of customer messages that still need a decision.
Example toolset
- Gmail
- Notion
- Google Sheets
The result, with SokkoInbox briefings
One customer needs an appointment change confirmed.
Another is waiting for a price that has not been approved.
Routine questions with prepared drafts are separated from decisions for the team.
Example only. Results depend on your connected tools, information, and permissions.
Work with the tools you know.
These tools illustrate the setup. Connect the services you use, add the right skills, and choose what Sokko can access and do.
Explore the integrationsGmail
Customer threads, reply drafts, and follow-ups.
Notion
Approved guidance, project notes, and shared knowledge.
Google Sheets
The records, lists, and reports your team works from.
Start with one task you know too well.
Connect what you use
Choose the tools and skills for the task. Give Sokko access only to the accounts and files it needs.
Show Sokko how you work
Share your approved information, tone of voice, and rules for when a person should take over.
Start with one real task
Ask in plain language, check the result, and refine the instructions before making it part of your routine.
A few things you might be wondering.
Will Sokko send every reply automatically?
Start with drafts. Sending depends on the connected email account, the tools available to the agent and the instructions you configure. Define which messages need review before enabling sending.
What do I need to get started?
A Sokko account, access to the tools involved, and clear instructions for the task. Some workflows need additional skills or configuration. Start with a small task and verify the result.
Do I stay in control of what Sokko does?
You choose the connected accounts, available tools, and permissions. Set review steps for actions such as sending replies or publishing changes, and define when Sokko should hand a task to your team.
Are these connected to a real business?
No. These are illustrative examples with sample information. Your results depend on the sources, tools, and permissions configured for your assistant.
