Your personal assistant for your WhatsApp customers.
Give customers useful answers where they already message you. Sokko can use your approved business information, gather enquiry details and let your team take over.
Your tools. Your context. A little more breathing room.
What could you hand to Sokko?
Pick an example. See the request, the tools, and an illustrative result.
Common questions
You ask
A customer asks when we are open and whether we offer repairs. Answer from our approved business guide.
Example toolset
- Notion
- Google Calendar
The result, with SokkoCommon questions
We are open on the days and times listed in the current guide.
We offer the repair services described on the approved service page.
Tell us which item needs attention so the team can help with the next step.
Example only. Results depend on your connected tools, information, and permissions.
New enquiries
You ask
A customer wants a quote. Ask for the details our team needs before preparing one.
Example toolset
- Notion
- Google Calendar
The result, with SokkoNew enquiries
What service do you need, and where would the work take place?
Do you have a preferred date or a short description of the request?
The conversation collects the brief without promising a price or appointment.
Example only. Results depend on your connected tools, information, and permissions.
Team handoffs
You ask
Summarise this conversation for the colleague taking over and pause the automated replies.
Example toolset
- Notion
- Google Calendar
The result, with SokkoTeam handoffs
The customer wants to change an existing arrangement.
Their requested change and the unresolved question are summarised.
Automatic replies are paused while the team handles the conversation.
Example only. Results depend on your connected tools, information, and permissions.
Work with the tools you know.
These tools illustrate the setup. Connect the services you use, add the right skills, and choose what Sokko can access and do.
Explore the integrationsWhatsApp
Customer conversations and handoffs to your team.
Notion
Approved guidance, project notes, and shared knowledge.
Google Calendar
Availability, confirmed appointments, and meeting preparation.
Start with one task you know too well.
Connect what you use
Choose the tools and skills for the task. Give Sokko access only to the accounts and files it needs.
Show Sokko how you work
Share your approved information, tone of voice, and rules for when a person should take over.
Start with one real task
Ask in plain language, check the result, and refine the instructions before making it part of your routine.
A few things you might be wondering.
Can my team take over a conversation?
Sokko's WhatsApp controls let your team pause automatic replies for a conversation. Configure the business connection and reply rules, then test with your team's own numbers before opening it to customers.
What do I need to get started?
A Sokko account, access to the tools involved, and clear instructions for the task. Some workflows need additional skills or configuration. Start with a small task and verify the result.
Do I stay in control of what Sokko does?
You choose the connected accounts, available tools, and permissions. Set review steps for actions such as sending replies or publishing changes, and define when Sokko should hand a task to your team.
Are these connected to a real business?
No. These are illustrative examples with sample information. Your results depend on the sources, tools, and permissions configured for your assistant.
